Terms of Service

Overview

Welcome to Clelivo. Throughout this website, the terms “we,” “us,” and “our” refer to Clelivo. We operate this online store and provide access to its products, services, content, tools, and features, collectively referred to as the “Services,” with the goal of delivering a secure and dependable shopping experience.

Our store is hosted on Shopify Inc., which provides the e-commerce platform and infrastructure that allow us to display products, accept orders, and process transactions.

These Terms of Service, referred to as the “Terms,” together with any policies referenced herein, including our Privacy Policy and Return & Refund Policy, govern your access to and use of the Services. Please read them carefully, as they contain important information regarding your rights, obligations, and legal limitations.

By accessing or using the Services, you agree to be bound by these Terms. If you do not accept them, you must stop using the Services.

Section 1 – Eligibility and Account Responsibility

By using our Services, you confirm that:

• You have reached the legal age of majority in your place of residence; or
• You are using the Services with the permission and supervision of a parent or legal guardian.

You may be asked to provide personal information, including:

• Your name.
• Email address.
• Billing and shipping details.
• Payment information.

You agree that all information you provide will be complete, accurate, current, and lawful.

You are responsible for maintaining the confidentiality of your account login details and for all activity carried out through your account. Accounts may not be transferred, sold, assigned, or shared without authorization.

Section 2 – Product Information and Accuracy

We make reasonable efforts to ensure that product descriptions, prices, specifications, and images are accurate. However, differences may occur due to factors such as:

• Screen and device display settings.
• Lighting conditions.
• Manufacturing variations.

For this reason, we cannot guarantee that product colors, sizes, textures, or appearance will match exactly what is shown on your device.

We reserve the right to:

• Update or revise product information.
• Change prices.
• Limit order quantities.
• Discontinue products.
• Restrict sales to particular customers, locations, or regions.

These changes may be made at any time without advance notice.

Section 3 – Orders and Acceptance

Submitting an order constitutes an offer to purchase products from Clelivo.

Clelivo reserves the right to:

• Accept or reject any order.
• Cancel a transaction.
• Adjust or modify order details.

Such action may be taken due to:

• Product availability issues.
• Incorrect pricing.
• Technical problems.
• Suspected fraudulent activity.

An order is considered accepted only after:

• Payment has been successfully authorized and processed.
• An official order confirmation has been issued.

All purchases are subject to our Return & Refund Policy.

You agree that products purchased through the Services are intended for personal use only and may not be resold, redistributed, or used commercially unless Clelivo has provided prior authorization.

Section 4 – Pricing, Billing, and Payments

Prices displayed on our website may be changed at any time without prior notice.

The amount charged for your order will be the total displayed at checkout when the purchase is completed.

Unless expressly stated otherwise, listed prices may exclude:

• Taxes.
• Shipping fees.
• Import duties.
• Customs charges.

These additional costs are the responsibility of the customer.

By submitting payment information, you authorize Clelivo to charge your selected payment method for the full purchase amount, including all applicable fees.

We reserve the right to cancel an order if:

• Payment authorization is unsuccessful.
• Billing details are inaccurate.
• Fraudulent activity is suspected.

Section 5 – Shipping and Delivery

Any estimated shipping or delivery time provided through the Services is for informational purposes only and is not guaranteed.

Delays may occur for reasons outside our control, including:

• Carrier disruptions.
• Customs inspections.
• Severe weather.
• Supply chain interruptions.

Ownership and risk of loss pass to the customer when the order is transferred to the shipping carrier, except where applicable law requires otherwise.

Section 6 – Intellectual Property Rights

All content made available through the Services, including text, graphics, images, logos, artwork, designs, videos, software, and other materials, is owned by Clelivo or its licensors and is protected by intellectual property laws.

You are granted a limited, non-exclusive license to access and use the Services for personal and non-commercial purposes.

Without prior written authorization, you may not:

• Copy.
• Reproduce.
• Distribute.
• Modify.
• Sell.
• Exploit.

any content made available through the Services.

Section 7 – Third-Party Tools

The Services may provide access to tools, applications, or features supplied by third parties.

Such tools are offered on an “as is” and “as available” basis.

We do not:

• Control them.
• Continuously monitor them.
• Guarantee their accuracy, performance, or reliability.

Your use of third-party tools is entirely at your own discretion and risk.

Section 8 – External Links

Our website may contain links to websites or services operated by third parties.

These links are provided solely for convenience.

Clelivo is not responsible for the following aspects of third-party websites:

• Content.
• Privacy practices.
• Terms and policies.
• Security.

You access external websites at your own discretion and risk.

Section 9 – Relationship With Shopify

Clelivo is independently operated but uses Shopify as its e-commerce platform.

All purchases and transactions are entered into directly between you and Clelivo.

You acknowledge that Shopify is not responsible for:

• Product quality.
• Order fulfillment or shipping.
• Customer support.
• Transaction-related disputes.

You agree to release Shopify from liability arising from purchases made through our store.

Section 10 – Privacy and Data Processing

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Because our website operates using Shopify infrastructure, personal information may be stored or processed by Shopify and its service providers, including providers located outside your country of residence.

By using the Services, you consent to such processing.

Section 11 – User Content and Feedback

If you provide reviews, comments, feedback, ideas, suggestions, or other materials, you grant Clelivo a worldwide, perpetual, royalty-free right to use, reproduce, modify, publish, and otherwise use that content for lawful business purposes.

You confirm that:

• You have the legal right to submit the content.
• The content does not violate any law or third-party rights.

Section 12 – Errors and Inaccuracies

From time to time, our website may include typographical errors, inaccuracies, omissions, or outdated information relating to:

• Prices.
• Product descriptions.
• Promotions.
• Product availability.

We reserve the right to:

• Correct errors or inaccuracies.
• Update information.
• Cancel affected orders.

These actions may be taken at any time without prior notice.

Section 13 – Prohibited Activities

You agree not to use the Services for illegal, abusive, harmful, or unauthorized purposes, including:

• Fraudulent conduct.
• Unauthorized collection of information.
• Distribution of viruses, malware, or harmful code.
• Infringement of intellectual property rights.
• Attempts to access systems or accounts without authorization.

A violation of these restrictions may result in suspension or termination of your access to the Services.

Section 14 – Termination of Access

We may suspend or permanently terminate your access to the Services at our discretion, including in cases involving:

• Breach of these Terms.
• Fraudulent behavior.
• Misuse of the Services.

Termination may occur with or without prior notice.

Any provisions intended to survive termination, including intellectual property protections, liability limitations, and indemnification obligations, will remain in effect.

Section 15 – Disclaimer of Warranties

All products and Services provided by Clelivo are offered on an “as is” and “as available” basis.

To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of:

• Merchantability.
• Fitness for a particular purpose.
• Non-infringement.

We do not guarantee that:

• The Services will always operate without interruption.
• All errors will be corrected.
• Results will meet your expectations.

Your use of the Services is at your own risk.

Section 16 – Limitation of Liability

To the maximum extent allowed by law, Clelivo and its affiliates will not be liable for indirect, incidental, special, or consequential damages, including:

• Lost profits.
• Loss of data.
• Business interruption.
• Service disruption.

Our total liability for any claim will not exceed the amount paid for the product or service directly related to that claim.

Section 17 – Indemnification

You agree to defend, indemnify, and hold harmless Clelivo, its affiliates, partners, employees, and service providers from claims, losses, liabilities, or expenses resulting from:

• Your violation of these Terms.
• Your breach of applicable laws.
• Your infringement of third-party rights.
• Your misuse of the Services or products.

Section 18 – Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the fullest extent permitted, and the remaining provisions will continue in full force.

Section 19 – Entire Agreement

These Terms, together with all policies incorporated by reference, form the complete agreement between you and Clelivo regarding your use of the Services.

They replace all previous agreements, discussions, communications, or understandings concerning the same subject matter.

Section 20 – Assignment

You may not assign or transfer any rights or obligations under these Terms without prior written consent from Clelivo.

Clelivo may assign or transfer its rights and obligations at any time, including as part of a merger, reorganization, restructuring, or sale of assets.

Section 21 – Governing Law

These Terms and any disputes arising from or relating to the Services will be governed by the laws of the United States, without regard to conflict-of-law principles.

Section 22 – Updates to These Terms

We may modify or update these Terms periodically.

Unless otherwise stated, revisions become effective immediately when published on this page.

Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

Section 23 – Contact Information

For questions regarding these Terms of Service, please contact us:

Store: Clelivo

Email: service@clelivo.com

Phone: +1 (601) 601-8750

Business Address:

SUKIBAY COMPANY LIMITED

RM 1911A, UNIT F, 19/F, GOLDEN BEAR CENTRE, 66 CHAI WAN KOK STREET, TSUEN WAN, HONG KONG

US Office:

188 E Capitol St Suite 800
Jackson, MS 39201
United States