Shipping Policy

At Clelivo, we are committed to delivering every order safely, efficiently, and with clear communication throughout the process. This Shipping Policy explains what happens from the moment your order is placed until it reaches its final destination.

Our Shipping Commitment

Shipping is an important part of the overall customer experience, not simply the final delivery step.

Every order placed with Clelivo follows a structured fulfillment process designed to support:

• Careful and protective packaging.
• Timely order handling.
• Reliable transfer to trusted shipping carriers.

We work with experienced logistics partners to maintain dependable delivery performance and reduce avoidable delays whenever possible.

What Happens After You Place an Order

Step 1 – Order Processing

Once your payment has been successfully completed, your order will enter the processing stage.

Typical processing time: 1–2 business days

During this stage, we complete:

• Order verification.
• Product inspection.
• Secure packaging.
• Shipment preparation.

Processing may take slightly longer during peak periods, including holiday seasons, promotional campaigns, or high-volume sales events. Even during these periods, we make every reasonable effort to dispatch orders as quickly as possible.

Step 2 – Shipping Fees

Any shipping charges that apply to your order will be shown clearly during checkout before you complete your purchase.

Customers can expect:

• Transparent shipping prices.
• No hidden delivery fees.
• No unexpected shipping charges after payment.

The total amount displayed at checkout is the final amount charged for the order.

Estimated Delivery Time

After your order has been shipped, the estimated delivery timeframe is:

4–7 business days after shipment

Orders may be fulfilled from warehouses located in the United States.

The shipping origin may vary depending on inventory availability and the location of the product.

Important:

Delivery times are estimates only and cannot be guaranteed. The final delivery date may be affected by circumstances outside our control, including:

• Shipping carrier delays.
• Weather conditions.
• Remote or difficult-to-access delivery locations.
• Customs inspections.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please keep in mind:

• Tracking information may require 24–48 hours to become active.
• Temporary gaps or pauses in tracking updates are normal.
• A lack of recent tracking updates does not necessarily mean that the package has been lost.

If you have questions or concerns regarding your shipment, our customer support team is available to assist you.

Taxes, Duties, and Customs Fees

United States Orders

Applicable sales tax will be calculated during checkout based on relevant state and local regulations.

International Orders, If Applicable

International customers may be responsible for additional charges imposed by their local authorities, including:

• Import duties.
• Value-added tax (VAT).
• Customs processing fees.

These fees are determined by the destination country and remain the responsibility of the customer.

Please note that Clelivo does not control customs procedures and cannot guarantee how long customs clearance may take.

Changing or Canceling an Order

We begin processing orders quickly to support timely shipping.

If you need to:

• Correct or update your shipping address.
• Cancel your order.

Please contact us immediately at:

Email: service@clelivo.com

Once an order has entered processing or has already been shipped, we may no longer be able to modify or cancel it.

Shipping Issues and Support

We review shipping-related concerns carefully and individually to provide fair and appropriate resolutions.

Damaged Items Upon Delivery

If your package arrives damaged, please contact us within 72 hours of delivery.

When reporting the issue, please provide:

• Clear photographs of the damaged product.
• Photographs of the shipping package and packaging materials.

Our support team will review the information and provide an appropriate solution, which may include a replacement.

Lost Packages

If the shipping carrier officially confirms that your package was lost during transit, Clelivo will provide:

• A replacement item; or
• Another suitable resolution.

No additional cost will be charged to you for the approved replacement or resolution.

Contact Information

If you have questions about shipping, tracking, delivery status, or a shipment-related issue, please contact us:

Store: Clelivo

Email: service@clelivo.com

Phone: +1 (601) 601-8750

Business Address:

SUKIBAY COMPANY LIMITED

RM 1911A, UNIT F, 19/F, GOLDEN BEAR CENTRE, 66 CHAI WAN KOK STREET, TSUEN WAN, HONG KONG

US Office:

188 E Capitol St Suite 800
Jackson, MS 39201
United States