Privacy Policy

At Clelivo, safeguarding your personal information is one of our core responsibilities. We are committed to collecting, using, storing, and protecting your data in a transparent, lawful, and responsible manner in accordance with applicable privacy laws.

This Privacy Policy explains what information we collect, how it is collected, why it is used, how it is protected, and the rights available to you when using our website and services.

By accessing our website or completing a purchase, you acknowledge and agree to the practices described in this Privacy Policy.

How We Collect Information

We collect information from two primary sources: information you voluntarily provide and information automatically collected when you interact with our website.

Information You Provide Voluntarily

You may provide personal information when you:

• Place an order or complete a purchase.
• Register for or manage your customer account.
• Subscribe to newsletters or promotional communications.
• Contact our customer support team.

The information you provide may include:

• Your full name and contact information.
• Shipping and billing addresses.
• Telephone number.
• Payment and transaction details.

Information Collected Automatically

When you browse or use the Clelivo website, certain technical and usage information may be collected automatically, including:

• IP address.
• Browser type and device information.
• Operating system details.
• Pages visited and time spent on the website.
• Browsing behavior and interaction patterns.
• Information collected through cookies and similar tracking technologies.

Purpose of Data Collection

We collect and process personal information only for legitimate business purposes, including:

• Processing and fulfilling customer orders.
• Managing payments and shipping.
• Providing customer support and responding to inquiries.
• Improving website functionality and user experience.
• Sending order confirmations, shipping updates, and service notifications.
• Detecting, preventing, and investigating fraud or security-related issues.

Marketing emails and promotional communications will only be sent if you have chosen to receive them.

How We Protect Your Information

We implement appropriate technical and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, or disclosure.

Our security measures include:

• Secure SSL-encrypted payment processing.
• Restricted internal access to sensitive customer information.
• Use of trusted third-party payment providers.
• No storage of complete credit or debit card numbers on our own servers.

Although we apply industry-standard security practices, no online system can guarantee absolute security.

Sharing Personal Information

Clelivo does not sell, rent, or trade customers' personal information to third parties for marketing purposes.

We may share limited information with trusted service providers only when necessary to operate our business effectively. These providers may include:

• Payment processors.
• Shipping and delivery companies.
• Website hosting and technical support providers.
• Analytics and website performance services.

All third-party partners are required to process personal information responsibly and only for authorized business purposes.

Advertising and Analytics Services

We may work with third-party advertising and analytics providers that use cookies and similar technologies to evaluate website performance and deliver relevant advertising.

These providers may include:

• Meta (Facebook and Instagram).
• Google.
• AppLovin.

Any information collected by these third-party services is governed by their own privacy policies. You may manage your preferences through your browser settings or directly through the respective platforms.

Cookies and Tracking Technologies

Cookies are small files stored on your device that help improve website functionality and your browsing experience.

We use cookies for purposes including:

• Supporting essential website functions such as shopping carts and checkout.
• Measuring website traffic and performance.
• Supporting advertising and marketing activities.

You may disable cookies through your browser settings at any time. Please note that certain website features may not function properly if cookies are disabled.

For additional information regarding Shopify cookies, please visit:

https://www.shopify.com/legal/cookies

Links to Third-Party Websites

Our website may include links to websites operated by third parties.

Clelivo is not responsible for the privacy practices, policies, security, or content of any external websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Withdraw your consent to receive marketing communications.

We make this Privacy Policy publicly available and update it whenever necessary to remain compliant with applicable legal requirements.

Do Not Track Signals

Some web browsers offer a "Do Not Track" feature that allows users to indicate they do not wish to be tracked.

Because there is currently no universally accepted standard governing these signals, our website does not presently respond to Do Not Track requests.

Children's Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us immediately so that we can remove the information where appropriate.

Data Breach Response

In the unlikely event of a security incident involving personal information, we will take prompt corrective measures to investigate the matter, reduce potential risks, and notify affected individuals when required by applicable laws and regulations.

Email Communications and Compliance

We may use your email address to:

• Send order confirmations and shipping notifications.
• Respond to customer support requests.
• Provide product updates or promotional offers when you have chosen to receive them.

We comply with applicable email marketing regulations by:

• Clearly identifying the sender.
• Using accurate and truthful subject lines.
• Providing a simple unsubscribe option.
• Promptly honoring unsubscribe requests.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect operational, technological, or legal changes.

Any updates will be published on this page. Your continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy.

Contact Information

If you have any questions regarding this Privacy Policy or how Clelivo handles your personal information, please contact us.

Store: Clelivo

Email: service@clelivo.com

Phone: +1 (601) 601-8750

Business Address:

SUKIBAY COMPANY LIMITED

RM 1911A, UNIT F, 19/F, GOLDEN BEAR CENTRE, 66 CHAI WAN KOK STREET, TSUEN WAN, HONG KONG

US Office:

188 E Capitol St Suite 800
Jackson, MS 39201
United States